1. Our Commitment to Privacy
At 1st Alert, protecting your privacy is as important to us as helping you stay prepared for emergencies.
Our mission is to provide reliable emergency, health and safety services that help individuals and families respond quickly when every second matters. Delivering these Services requires us to handle personal information responsibly, securely and transparently.
This Privacy Policy explains how First Alert Health Tech Private Limited ("the Company", "we", "our", "us") collects, uses, stores, protects and shares information when you use 1st Alert ("the App") and any related websites, features, premium services, customer support or other services offered by the Company (together, the "Services").
We process your information in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws of India.
We do not sell your personal information.
We are committed to complying with the Digital Personal Data Protection Act, 2023 and other laws of India that apply to our Services. If you believe that any part of our Services, or this Policy, does not meet those requirements or may breach any applicable rule, please write to us at founder@1stalert.in. We will review every such concern in good faith and, where we find it well-founded, make appropriate changes.
2. Definitions
Company — First Alert Health Tech Private Limited, incorporated under the laws of India.
App — the mobile application known as 1st Alert, available through authorised application stores.
Services — all products, services, websites, applications, premium offerings, emergency features, medication reminder services, health vault services, health camp listings, emergency voice calls, customer support, and any future products or services provided by the Company.
User, you, your — any individual who accesses or uses the Services.
Personal Information — any information relating to an identifiable individual, including information that can directly or indirectly identify a person.
Sensitive Personal Information — information relating to an individual's health, medical conditions, allergies, medications, insurance details, health identifiers such as an ABHA number, precise location during emergencies, or other information considered sensitive under applicable law.
Emergency Contact — a person you select to receive emergency notifications, location information or other emergency communications initiated by you through the App.
SOS — the emergency assistance feature that lets you notify your Emergency Contacts, share emergency information, start an emergency voice call and activate related features. The App offers two types: a medical SOS and a personal-safety SOS. They share different information, as described in section 7.
Emergency Voice Call — the live audio call the App can open between you and the Emergency Contacts alerted for an active SOS. Described in section 13.
Health Camp — a free or low-cost health event listed in the App by its organiser or by a User who knows of it, published only after the Company verifies it. Described in section 14.
Premium Services — paid features, subscriptions or additional services offered by the Company.
3. Scope of this Privacy Policy
This Privacy Policy applies to the 1st Alert mobile application; the website at https://1stalert.in; Premium Services; customer support interactions; emergency response features; emergency voice calls; medication reminder services; health record storage; insurance document storage; health camp listings; and any future products or services that reference this Privacy Policy.
It does not apply to third-party websites or applications not operated by the Company; to emergency service providers such as hospitals, ambulance services or police once information has been transmitted to them; or to services governed by separate privacy policies.
You should review the privacy policies of any third-party services you choose to use alongside the App.
4. About the Company
First Alert Health Tech Private Limited develops digital health and emergency preparedness solutions designed to help individuals and families respond more effectively during emergencies.
Registered Office Flat No. 106, NR White Pearl, Vasthu Layout, Kudlu, Bengaluru, Karnataka – 560068, India
Website https://1stalert.in General enquiries contact@1stalert.in Customer support support@1stalert.in Sales sales@1stalert.in Privacy and data protection founder@1stalert.in
Grievance Officer — R Vishnu Vardhan, Founder. Email: founder@1stalert.in
5. Information We Collect
We collect only the information necessary to operate the App and deliver the features you choose to use. Depending on how you use the App, this may include the following.
Account information — mobile phone number, first and last name, profile photograph (optional), User ID, Alert ID, account preferences. Your mobile number is your primary account identifier and is used for authentication by One-Time Password (OTP).
Address — door or flat number, street, city, state and PIN code, if you provide them.
Health information, where you choose to provide it — blood group; date of birth or age; gender; height; weight; Body Mass Index; medical conditions; drug allergies, food allergies and their severity; current medications and schedules; past medical history; past trauma history; prescription documents; insurance policy information, including policy number, coverage, covered family members and ABHA number; insurance documents; preferred hospital and your hospital patient ID; and any other medical information you provide.
Providing health information is optional unless a specific feature requires it. You remain responsible for keeping it accurate and up to date.
Emergency contacts — the name, mobile number and relationship of each person you add, and whether they have authorised being added.
Documents you upload — prescriptions, medical reports, insurance documents and profile photographs. The insurance upload screen allows you to upload identity documents such as Aadhaar or PAN cards if you choose to; we do not require them.
Location — see section 8.
Emergency events — each SOS you raise, its type and time, the location trail while it is active, which contacts were alerted and whether they were reached, and the outcome.
Medication records — your medicines, schedules and a log of each dose marked taken or skipped.
Health camp submissions — see section 14.
Insurance enquiries — see section 15.
Account deletion requests — the reason you give and any feedback you write.
Device and technical information — see section 9.
Information we do not collect
Unless you choose to upload it, the App does not collect your Aadhaar number, PAN number, bank account details, card details, UPI PIN, passwords for other services, SMS messages, browsing history, or your device's contact list. We do not record your emergency voice calls (section 13).
Payment information for Premium Services is handled by the relevant app store or payment provider and is not stored by the Company.
6. Sensitive Personal Information
Some information processed by the App is Sensitive Personal Information under applicable law. This includes:
health information, medical conditions, allergies and medication details;
insurance policy numbers, coverage details and covered family members;
your ABHA number and your hospital patient ID;
past trauma history;
uploaded medical and identity documents;
precise location during an emergency.
We process this information only for the purposes described in this Privacy Policy and apply safeguards appropriate to its sensitivity.
Sensitive Personal Information is never sold and is never shared with advertisers.
During an active SOS, some of this information is shared with the Emergency Contacts you have chosen. Section 7 sets out exactly what they receive.
7. Emergency Contacts — and what they can see
The core of 1st Alert is the ability to notify people you trust during an emergency. Please read this section carefully before adding a contact or storing health information, because an Emergency Contact sees more than a notification.
Adding a contact
You may add one or more Emergency Contacts by entering their name, mobile number and relationship to you. The App does not read your device's contact list; you enter these details yourself.
By adding someone, you confirm you have the authority to provide their details for the purposes described here. If they also use 1st Alert, they are asked to authorise being added.
What an Emergency Contact receives during an SOS
When you activate an SOS, every contact alerted for that emergency can see the whole emergency record, not selected parts of it:
Your identity — your name, mobile number, profile photograph and Alert ID.
Your location — the first location fix and its place name, then your live location updated as you move, with accuracy and address down to PIN code, for up to 60 minutes or until the SOS is resolved.
Whether your phone is currently on a call.
Every other contact alerted for the same emergency — their name, mobile number and relationship to you, and whether each was successfully reached.
Health information, and the difference between the two SOS types
A medical SOS also shares your health snapshot with the contacts alerted: blood group, age, gender, height, weight, medical conditions, allergies, current medications and schedules, past trauma history, your insurance provider, policy number, coverage and covered family members, your ABHA number, your preferred hospital and your hospital patient ID.
This is deliberate. In a medical emergency this is the information that helps a responder treat you.
A personal-safety SOS does not share any health or insurance information. Contacts receive your identity, location and the contact list described above, and nothing medical. If you are in a situation where you need help but your medical history is not relevant, use a personal-safety SOS.
After the emergency ends
An emergency record stays in each alerted contact's history indefinitely, including after the SOS is resolved. It remains visible to them even if you later remove them as an Emergency Contact. Contacts with a Premium subscription can open a full report of the emergency.
We cannot retrieve or delete information a contact has already seen, saved or screenshotted.
Other notifications contacts may receive
Depending on your settings, an Emergency Contact may also receive missed-medication alerts, which name the medicine you missed, and an invitation to join an emergency voice call (section 13).
Only add people you trust with this information.
8. Location Information
When you open the App. Your device's current location may be accessed to support location-based features and to check that location services are working. Your most recent known location is saved to your account record so that emergency features can use it if an SOS is raised before a fresh location is available.
During an active SOS. The App continuously updates and shares your live location with the Emergency Contacts alerted, until the SOS is ended or resolved. This lets them find and help you.
At all other times. The App does not track your location in the background or build a history of your movements. The only location kept outside an SOS is the single most recent one described above, which is overwritten each time.
You can control location access through your device settings. Disabling it may prevent emergency features from working correctly.
9. Device and Technical Information
To maintain security, deliver notifications and improve reliability, we collect limited technical information: device model, operating system version, device identifiers, session identifiers, push notification token, app version, language, time zone, permission status, crash reports, diagnostic information and performance metrics.
Usage and analytics information. We and our service providers also collect information about how you use the app — for example which features you open, when a voice call starts and ends, whether you muted or unmuted, and connection quality during a call. This information is linked to your User ID and device identifiers and is used for analytics, to keep the Services working reliably, and to diagnose faults. Our emergency calling provider, 100ms, receives in-call technical and interaction events for this purpose. We do not use this information for advertising, and we do not sell it.
We use this to authenticate you, deliver notifications, improve stability, troubleshoot problems, detect misuse and improve performance.
Crash reports and diagnostic data are linked to your User ID and device identifiers, so that a problem can be traced to the account that experienced it. They are processed by Google (Firebase Crashlytics). Technical information about emergency voice calls is processed by 100ms, as described in section 13.
10. Permissions the App Requests
The permissions requested depend on the features you use.
Location — for emergency location sharing during an SOS and other location-based features.
Notifications — to deliver SOS alerts, medication reminders, missed-medication alerts and service updates.
Microphone — for emergency voice calls. The microphone is not accessed unless you start or join a call.
Camera — used today, with your permission, to take your onboarding photograph and profile photograph and to photograph prescriptions, insurance and medical documents. The camera is not used during emergency voice calls, which carry audio only.
Photos and storage — with your permission, to upload prescriptions, insurance documents, medical reports, profile photographs and health camp photographs.
Phone — to enable emergency calling features where supported.
Contacts — not requested. 1st Alert does not ask for access to your device's contact list. You enter Emergency Contact details yourself, and only what you enter is stored.
11. How We Use Your Information
We use your information only to provide, maintain, improve and secure the Services.
Account management — to create and manage your account, verify you by OTP, maintain your profile and preferences, and protect your account.
Emergency assistance — to share your live location with your Emergency Contacts, deliver SOS notifications through the available channels, show your emergency medical information to those contacts, open emergency voice calls, notify your preferred ambulance contact, and keep a record of the emergency.
Medication reminders — to schedule and deliver reminders, notify contacts of missed doses if you enable that, and help you manage your schedule.
Health information management — to store your medical information, prescriptions, insurance details and documents, and make them available during an emergency.
Customer support — to answer enquiries, resolve problems and improve the experience.
Premium Services — to process subscriptions, verify status, provide premium features and manage renewals.
Security and fraud prevention — to protect accounts, detect fraud, prevent misuse and maintain service integrity.
Product improvement and analytics — we use usage, interaction and diagnostic information, linked to your User ID and device identifiers, to understand how the app is used, to find and fix faults, and to improve reliability. We may also use aggregated, de-identified information to analyse performance across all users. This does not identify individual users.
12. Emergency Services and SOS Processing
Emergency features activate only when you start them, or through settings you have configured.
When an SOS is active, the App may share your live location, notify your Emergency Contacts, notify your preferred ambulance contact, share your stored medical information (medical SOS only — see section 7), open an emergency voice call, and deliver notifications by push notification, SMS, voice call or other available channels.
How alerts travel, and what that means for your privacy
When your phone has internet. Alerts are delivered as push notifications through Google and Apple. The notification text shown on a contact's lock screen includes your name.
When your phone has no internet. The App falls back to SMS sent from your own phone:
Directly to your contacts (Android). This message contains your name, your Alert ID, a map link to your exact location and — for a medical SOS — your blood group, medical conditions and allergies. SMS is not encrypted. It passes through your mobile network operator and is stored on the receiving phone.
Through a relay number. A short coded message is sent to a number operated by our SMS provider, SpringEdge, which passes it to our servers so that contacts who do have internet can still be alerted. This message contains your Alert ID, the emergency's identifier, the SOS type and your coordinates, and SpringEdge can see the mobile number it was sent from.
Medication notifications
Missed-dose alerts sent to your Emergency Contacts name the medicine concerned, and this text appears on their lock screens. Your own reminders also name the medicine on your lock screen.
Limits of the Service
Emergency features depend on internet connectivity, mobile network availability, GPS signal, device permissions, battery level, operating system limits, third-party providers and the recipient's device. We cannot guarantee that an alert, call or message will always be delivered or received immediately.
Do not rely on the App alone in a life-threatening situation. Contact local emergency services directly wherever possible.
The Company does not independently contact emergency responders, hospitals or government authorities unless a feature explicitly offers that and you initiate it.
13. Emergency Voice Calls
While an SOS is active, you and the Emergency Contacts alerted for it can join a live voice call. The call ends when the SOS is resolved, or after a time limit.
These calls carry audio only. No video or screen sharing is possible, and the App does not access your camera during a call.
Calls are not recorded. Neither 1st Alert nor our provider records, transcribes or stores the audio of your call. Recording is disabled in our service configuration, and no one joining a call can switch it on.
Our provider
We use 100ms (100ms.live) to carry these calls. To connect you, 100ms receives:
your 1st Alert User ID;
the identifier of the emergency the call belongs to;
your voice, for the duration of the call, carried live and not stored;
technical information about the call from your device — connection quality, network conditions, when you joined and left, and a device identifier.
The calls themselves are hosted on 100ms infrastructure in India.
The technical call information above is sent to 100ms's own systems, where it is used to operate and support the call service and may also be used by 100ms to measure and improve its service. On iPhones we have enabled 100ms's setting that reduces the personal information included in this technical data.
We have asked 100ms to confirm where this technical information is stored and for how long. Until they confirm, please assume it may be stored outside India. We will update this section when we have their answer.
Your microphone
The microphone is accessed only when you start or join a call, and only for as long as you are on it. You can leave a call at any time, and you can mute yourself while on it.
14. Health Camps
The App lists free and low-cost health camps so that people nearby can attend them. A camp may be submitted by its organiser, or by any User who knows of one. Every submission is reviewed by our team and published only if we approve it.
What becomes public
When a camp is approved, the following is visible to all 1st Alert users, by design, so that people can reach the camp: the camp's name, dates, times, address and location, the conditions covered, whether it is free, whether registration is required, the organiser's name and contact number, the doctor's name if given, and any photographs uploaded with the submission.
If you submit a camp, you must have the organiser's permission to publish their name and contact number.
What stays private
If you submit a camp, your own name and mobile number are not shown to other users. They are visible only to our team, for verification and to contact you about your submission. They are stored separately from the public camp listing.
Photographs
Photographs uploaded with a camp are published with the listing. Do not upload photographs of identifiable people without their consent.
Camp photographs are currently retained indefinitely and are not removed when a camp ends, when a camp listing is deleted, or when the account that submitted it is deleted. We are working to change this; see section 21.
15. Insurance Enquiries and Payments
Insurance enquiries
If you ask us for an insurance quote through the App, we collect your name, mobile number and email address, the types of insurance you are interested in, the coverage and family size you want, your budget, the best time to call you, and your consent to be contacted.
Who receives your enquiry. To answer your request, we pass these details to licensed insurance providers and their authorised advisors, so that they can contact you about a quote. We share them only for this purpose. We do not sell them, and we do not use them for advertising.
If you delete your account, we delete your enquiry from our systems. We cannot recall details already passed to an insurance provider.
Premium subscriptions
On iPhone and iPad, Premium subscriptions are purchased through Apple's in-app purchase system. Apple processes the payment and holds the payment details; we never see your card or payment credentials. We receive a transaction identifier from Apple, linked to your account by an identifier derived from your User ID, so that we can confirm your subscription is active. Apple's own privacy policy governs what Apple does with your payment information.
If you cancel your 1st Alert account, an Apple subscription continues until you cancel it with Apple. Deleting the App or your account does not cancel it.
On Android, subscriptions are processed by Razorpay. Razorpay receives your mobile number and your User ID along with the amount and plan. Payment credentials are handled by Razorpay and are not stored by the Company.
We keep a record of each transaction — the plan, amount, order and payment identifiers, any coupon used, and your User ID. See section 22 for how these records are treated when an account is deleted.
16. Consent and Legal Basis
We process your personal information with your consent and as otherwise permitted under applicable law.
By creating an account and using the Services, you consent to the collection, use, storage and processing of your information as described in this Privacy Policy.
Depending on what you use, you also give separate consent by adding medical information, adding Emergency Contacts, uploading documents, enabling location, notification or microphone permissions, joining an emergency voice call, submitting a health camp, requesting an insurance quote, subscribing to Premium Services, or opting in to Health Deals and Offers.
You may withdraw permissions at any time through your device settings or in the App. Some features will stop working if you do.
You may request deletion of your account at any time, as described in section 22.
17. Marketing Communications
You receive promotional messages, offers or newsletters only if you have chosen to.
Marketing communications are off by default. You may opt in or out at any time in the App or by contacting us.
The Company does not use your emergency information or your medical information for marketing.
18. Third-Party Service Providers
We engage service providers who process personal information only as necessary to perform services on our behalf. We do not authorise any of them to use your personal information for their own advertising or unrelated commercial purposes.
| Provider | Service | What they receive | Where processed |
|---|---|---|---|
| Google — Firebase Authentication | Sign-in and OTP verification | Your mobile phone number and sign-in records | United States |
| Google — Cloud Firestore | Database | Your profile, health information, emergency contacts, medication schedules, emergency records and app data | India (Mumbai) |
| Google — Firebase Storage | File storage | Profile photographs, prescriptions, medical reports, insurance documents, health camp photographs | India |
| Google — Cloud Functions | Server processing | All of the above, as needed to run emergency workflows and notifications | India |
| Google — Firebase Cloud Messaging | Push notifications | Notification content, including your name in an SOS alert and medicine names in medication alerts; device push tokens | Google infrastructure, global |
| Google — Firebase Crashlytics | Crash reporting | Crash and diagnostic data, linked to your User ID and device identifiers | Google infrastructure |
| Google — Remote Config, App Check | Configuration and app integrity | Device and app integrity signals | Google infrastructure |
| Google — Maps Platform | Maps and geocoding | Location coordinates, to display maps and convert coordinates to addresses | Google infrastructure |
| Apple | Push notifications on iPhone and iPad; in-app purchases; geocoding on iOS | Notification content shown on lock screens, including your name and medicine names; purchase records linked to your account by a derived identifier; location coordinates for address lookup | Apple infrastructure |
| SpringEdge | SMS relay for offline emergencies | The mobile number the message is sent from, your Alert ID, the emergency identifier, the SOS type and your coordinates | India |
| 100ms | Emergency voice calls | Your User ID, the emergency identifier, live call audio (not recorded), and technical call data including a device identifier — see section 13 | Calls in India; technical call data location to be confirmed |
| Razorpay (Android only) | Payment processing | Your mobile number, User ID, amount, plan and coupon. Payment credentials go directly to Razorpay and are not stored by us | India |
Providers named in Version 1.0 that we do not use
Version 1.0 of this policy named MSG91 for SMS and OTP, and Exotel for voice. Neither is used by the App. OTP verification is performed by Google (Firebase Authentication); SMS relay during an offline emergency goes through SpringEdge; emergency voice calls go through 100ms. This correction is the reason for Version 2.0.
Changes to service providers
As the Services evolve we may add, replace or discontinue providers. Where a change materially affects how your personal information is processed, we will update this Privacy Policy and notify you where the law requires it.
19. Information Sharing
The Company does not sell your personal information.
We share information only:
with your consent, when you ask or authorise us to;
with your Emergency Contacts, during an emergency and according to the features you have enabled — see section 7 for exactly what they receive;
with service providers, only as necessary to operate the Services — see section 18;
to comply with law, where disclosure is required by law, court order, legal process or a government authority;
to protect rights and safety, where reasonably necessary to protect users, prevent fraud, investigate security incidents or protect the Company's legal rights.
Health camp listings you submit and approve for publication are visible to all users, as described in section 14.
Except as described in this Privacy Policy, we do not disclose your personal information to third parties.
20. Data Security
We implement administrative, technical and organisational safeguards designed to protect your information against unauthorised access, alteration, disclosure, loss, misuse or destruction. These include authentication by OTP, encrypted communication using HTTPS and TLS, secure cloud infrastructure, role-based access controls, access restricted to authorised personnel, monitoring, and secure storage of uploaded documents.
For emergencies when your phone has no internet, the App keeps an encrypted copy on your device of the minimum needed to send an alert: your name, Alert ID, blood group, conditions, allergies and your contacts' phone numbers.
One limitation you should understand: SMS sent during an offline emergency is not encrypted (section 12).
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
You also play a part: keep your device secure, never share an OTP, keep your emergency information accurate, and install app updates promptly.
21. Data Retention
We keep personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements.
In plain terms: while your account exists, we keep what you have given us. Most information is removed when you delete your account (section 22), not before. The table below sets out what expires on its own and what does not.
| Information | How long we keep it |
|---|---|
| Profile, health information, medications, contacts, documents | Until you delete the information or your account |
| Live location trail during an SOS | Deleted when the SOS is resolved |
| Emergency records (the event, who was alerted, the outcome) | Until your account is deleted. An emergency record also stays in each alerted contact's history indefinitely — see section 7 |
| Medication logs and reminder records | Until your account is deleted |
| Notifications in your feed | Hidden from view after 30 days; the record is kept until your account is deleted |
| Apple notification records | 30 days |
| Health camp listings and their photographs | Indefinitely. They are not removed when a camp ends, when a listing is deleted, or when the account that submitted it is deleted |
| Payment and subscription records | Kept after account deletion — see section 22 |
| Crash reports and server logs | For the retention period of the provider concerned (Google) |
| Insurance enquiries | Until your account is deleted |
We do not currently delete inactive accounts. If you stop using 1st Alert, your information remains until you ask us to delete it.
22. Account Deletion
You may request deletion of your account at any time through the App.
The 30-day grace period
When you request deletion, your account enters a 30-day grace period. You are signed out, and anyone who has you as an Emergency Contact is told straight away that you are no longer available to them.
During those 30 days you may cancel the request and resume using your account. If you do not cancel, deletion proceeds automatically.
What is deleted
After the grace period we delete:
your profile, name, age, gender, blood group, height, weight, address and preferences;
your health information — conditions, allergies, medications, medication logs and reminder schedules;
your prescriptions, insurance records and uploaded documents;
your profile photograph;
your emergency records, including their location trails and call records;
your Emergency Contacts, and your entry in other users' contact lists;
your notifications;
your health camp submissions and the private record of your submitter details;
your Alert ID, your devices and push tokens;
your sign-in account.
What is not deleted, and why
A short list survives deletion. We set it out plainly rather than promise more than we do.
| What remains | Why |
|---|---|
| Payment and subscription records — plan, amount, transaction identifiers, coupon, and your User ID, for payments made through Razorpay. Our record linking your account to an Apple purchase is deleted. | Kept as financial records. We do not currently delete them. |
| A record that the deletion happened — the date and the steps completed, filed under your User ID | Proof that we honoured your request. We do not currently delete it. |
| Your name and mobile number inside other users' emergency records — where you were listed as a contact alerted for someone else's SOS | That record belongs to the other person and documents their emergency. We cannot delete another user's data at your request |
| Notifications in other users' feeds that concerned you | As above |
| Health camp photographs you uploaded | A current limitation of our systems, disclosed in section 21 |
| An internal security counter holding only a count and a timestamp under your User ID | A limitation we intend to close |
| Server logs and crash reports containing your User ID and event identifiers; phone numbers appear only as the last four digits | Kept for the retention period of the provider (Google) |
After deletion, your mobile number may be used to register a completely new account with no connection to the deleted one.
If a deletion does not complete
Deletion is processed by an automated job. If it fails part-way, some of your information may be removed while the rest remains, and your sign-in may still work. At present a failed deletion is not retried automatically and you are not notified. If you believe your deletion did not complete, contact founder@1stalert.in and we will complete it manually.
Apple subscriptions
If you subscribed through Apple, deleting your 1st Alert account does not cancel your Apple subscription. Cancel it in your Apple account settings, or you will continue to be charged.
23. Your Privacy Rights
Subject to applicable law, you have the right to:
Access — ask what personal information we process about you.
Correction — correct or update information that is inaccurate or incomplete.
Erasure — request deletion of your personal information, as described in section 22.
Withdraw consent — withdraw permissions or consent for specific features where technically possible. Some Services will stop working if you do.
Marketing preferences — opt in or out of Health Deals and Offers at any time.
Nomination — where permitted by law, nominate another person to exercise your rights if you die or become incapable of exercising them yourself.
Grievance redressal — contact our Grievance Officer with any concern about your privacy or how we process your information. We will respond within the time applicable law requires. If you are not satisfied, you may escalate to the Data Protection Board of India or any successor authority.
24. Children's Privacy
The Services are intended for individuals aged 18 or over.
We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will take appropriate steps to delete it.
Parents or legal guardians who believe a child has provided personal information may contact us using the details in section 29.
25. International Data Processing
Most of your information is stored and processed on servers in India: our database, our server code, your uploaded files and your emergency voice calls are all hosted in India.
Some information is processed outside India, and we name it here rather than describe it in general terms:
Your mobile phone number and sign-in records are processed in the United States by Google (Firebase Authentication). This applies to every user, every time you sign in.
Push notifications are delivered through Google and Apple infrastructure outside India. Their content includes your name in an SOS alert, and medicine names in medication alerts.
Crash reports and diagnostic data are processed by Google outside India, linked to your User ID and device identifiers.
Server logs are held in a global logging system outside India.
Maps and address lookup are processed by Google and, on iPhones, by Apple.
Technical data about emergency voice calls is processed by 100ms. The calls themselves are in India; where this technical data is stored is being confirmed with 100ms — see section 13.
Apple in-app purchase records are processed by Apple.
Where personal information is transferred outside India, we take reasonable measures to ensure it receives protection consistent with applicable law.
26. Business Transfers
Our business may evolve through mergers, acquisitions, investments, reorganisations or transfers of business assets. If that happens, your information may be transferred as part of the transaction, subject to applicable law and appropriate safeguards. We will take reasonable steps to ensure any successor continues to protect your information consistently with this Privacy Policy.
27. Artificial Intelligence and Future Features
We may introduce new technologies, including artificial intelligence and machine learning, to improve the Services. Any such feature will be implemented responsibly and in accordance with applicable law, and where required you will be told about material changes before it becomes available.
We will not use your sensitive health information to train public AI models without your explicit consent.
28. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our Services, technology, legal requirements, security practices or new features.
The version number and effective date at the top show when the latest revision took effect. Where the law requires it, or where changes materially affect your rights, we will notify you through the App, our website, email or another appropriate method.
Continued use of the Services after an updated Privacy Policy takes effect constitutes acceptance of it, to the extent permitted by applicable law.
29. Contact Information
First Alert Health Tech Private Limited
Website https://1stalert.in General enquiries contact@1stalert.in Customer support support@1stalert.in Sales sales@1stalert.in Privacy and data protection founder@1stalert.in
Grievance Officer — R Vishnu Vardhan, Founder. Email: founder@1stalert.in
We will make reasonable efforts to respond to privacy enquiries and grievances within the timelines prescribed by applicable law.
30. Governing Law and Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to this Privacy Policy or the Services is subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, unless applicable law requires otherwise.
Privacy by design
Privacy and security guide how 1st Alert is built. We collect only what the Services need, give you control over your information, and continue to improve our practices as the Services evolve. Where our systems do not yet match that standard, this Policy says so rather than leaving it unsaid.
© 2026 First Alert Health Tech Private Limited · 1stalert.in